Rental Terms & Cancellation Policy
Effective October 5, 2026. Your signed invoice controls if it differs.
Booking and payment
A rental is confirmed when you sign the invoice sent by text or email and pay by card. Payment is taken in full upfront to lock in the date. Organizations may ask about terms. Tax-exempt organizations must provide a certificate.
Event rentals
Event rentals cover a few days. Units are delivered the day before at the same rate and picked up on the agreed date. Event units arrive clean; cleanings during the event are billed separately.
Long-term rentals
Long-term and construction rentals cover up to 28 days per cycle and include weekly cleaning and restocking. Keeping a unit past the cycle bills another cycle. Pickups are not automatic: call a day or two before you are done.
Delivery
Same-day delivery is available in the Waco area when a truck and unit are free. We cannot guarantee an exact time; the driver calls about 30 minutes ahead. You do not need to be present. Place a marker on flat ground within about 15 feet of where the truck can park.
Cancellation and changes
- Cancel or reschedule at least 24 business hours before delivery for a full refund.
- Changes to the drop-off location follow the same deadline.
- Once delivered, the rental has started and is not refundable.
- Moving a rental to a busier day may change the price.
Access, damage and liability
- Extra charges may apply if we cannot deliver or service the unit on arrival.
- You are responsible for damage, vandalism or theft while the unit is on site.
- We are not responsible for marks on pavement or landscaping when placement follows your instructions.
- We may cancel an order if a unit or truck becomes unavailable, with a full refund.
Questions? Call (254) 302-6548.